How it works today
One person, one case, again and again.
Every day it comes back. An order, a document, a number that does not match. Someone opens it, searches the systems, lines up the records, works out what happened, and decides what to do. Then does it all again.
The trail runs across purchasing, goods-in, accounting and quality, and the context gets assembled by hand every time, under rules only some people know. Most of it is routine, and it still eats the hours. The few cases that genuinely need judgement sit buried under the ones that do not, and none of it is visible until the person who does it is away.
How Sonata works
Let the routine handle itself.
Sonata takes one process and carries it from trigger to done. It gathers what it needs, compares the records, catches the exceptions, and lines up the next step. Your rules run as written, not as a model interprets them, and a missing value is flagged rather than inferred.
The routine moves on its own. Anything that needs a human arrives already explained, ready to decide. You choose how far it goes, from a quiet suggestion to acting on its own once it is sure. Your systems stay put, and every step traces back to the record, the rule and the approver.
